Calizy simplifies the assistance process for both policyholders and networks
Gain in efficiency: Calizy scheduling allows you to make appointments with your network within the terms of your contracts. The appointments are organized according to your available resources: efficiency and collaboration go hand in hand.
Calizy's appointment scheduling interfaces take into account your network's contracts: reserved time slots, on-call time, hours or turnover. Save time for your teams and collaborate easily with your network of partners.
Calizy offers multiple appointment channels to absorb call variations: web deflection, targeted sms campaigns in case of major events, sending of appointment links in case of no answer...Create an appointment path that suits you.
Monitor the performance of your partners on a daily basis
The Calizy dashboards give you a detailed account of your network's activity. By partner, by region or by type of intervention, you can evaluate the volume and quality of intervention appointments, the deadlines and the customer demand.
From the IVR to the appointment, create a seamless journey
Offer qualified appointments without breaking the channel. Calizy is compatible with your chatbot and callbot tools. Your prospects and customers are engaged with an appointment without leaving the conversation.