Customer support
Calizy, the appointment scheduling for the performance of your customer support
Calizy reduces calls and smoothes the load of your customer support thanks to its qualified appointment scheduling.
Organize the processing of incoming and outgoing requests according to your resources while improving your customer relationship quality.
They trust us
Productivity
Smooth out your activity peaks
Speed up the processing time of your files by proposing appointments via sms or email instead of outgoing calls. The appointment links are qualified: your customers make an appointment directly with the person in charge of their file at their convenience.
Multichannel
Give access to your customer support at any time
Become reachable at any time thanks to appointment scheduling. Calizy integrates easily with your telephony, chat or call bot solutions for personalized appointments even if your teams are not available.
Steering
Track the performance of your customer support on a daily basis
Key appointment indicators are available at any time in Calizy dashboards. Appointment lead times, volume, mode and type of appointment: you can monitor the activity of your teams and quickly identify the best customer paths.
Easy to use
Easily equip your departments and customer support partners
Choose Calizy's dedicated customer support appointment scheduling interfaces and integrate appointment scheduling with your existing tools. Your collaborators and partners take appointments in one click without changing the environment, for a simple and fast adoption.
+%
of productivity
+%
of appointments
-%
of missed appointments
+%
transformation
Are you interested in a demonstration of the Calizy solution?
Features
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