Call Centers
Calizy appointment scheduling for customer performance
Increase your productivity and service with multi-channel appointment scheduling. Calizy allows you to regulate your activity without losing a call and to unify your paths with those of your customers.
They trust us
Multichannel
Stay available while smoothing out your activity
Propose an appointment instead of outgoing or incoming calls: sms, email, voice bot, or web deflection. Calizy's interfaces adapt to your pathways and appointment types. Calizy automatically assigns appointments to available and competent consultants. You decide the timeframe in which appointments are proposed according to their degree of urgency.
Productivity
Reduce your file processing time
Your teams can make appointments in real time with your client's network or your own at the best time with the appropriate resources. Calizy integrates easily with your systems as well as those of your customers to save time by avoiding double entry.
Customization
Improve customer journeys according to your business rules
Calizy instantly calculates the best available slots for a fine allocation of appointments adapted to your activity. Skills, geo-zone, priority order, appointment mode, scoring, boost... the agendas are filled automatically. Customer journeys are seamless.
Statistics
Manage your activity and your reports at the finest level
Calizy dashboards allow you to monitor your performance and that of your teams with the granularity of your choice. Number of appointments made and taken, appointment time, types of appointments... Calizy facilitates your reporting, and allows you to make the right decisions.
+%
of productivity
+%
of appointments
-%
of missed appointments
+%
transformation
Are you interested in a demonstration of the Calizy solution?
Features
Sectors